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Oceanic distributes
its product, services and technical support solely through its worldwide
network of Authorised Dealers. These professional retailers are the only
locations that are able to extend the Oceanic warranty, guide you in the
proper maintenance of your gear, and provide you with ongoing service
and support for the Oceanic products that you purchase. Not every business
that advertises Oceanic products is an Authorised Dealer. We strongly
recommend that you read through this section of our web site for the details
of our warranty and service programs, and visit Locate
A Dealer to verify that the merchant is an Authorised Oceanic
Dealer before any purchase.
Armed with
the largest selection of Oceanic performance products and staffed with
the most knowledgeable diving professionals, Authorised Oceanic
Dealers also offer these exclusive benefits:
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Oceanic
Product Warranty
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All
Oceanic Software
including Masks, Snorkels, Fins, Wetsuits, Hoods, Vests, Boots,
Gloves, Drysuits and Accessories, is provided with a 12 month warranty
whereby Oceanic guarantees to the original purchaser only, that
the equipment purchased is free from defects in material and/or
workmanship under normal recreational use for a period of one (1)
year from date of consumer purchase from an Authorised Oceanic Dealer
in Australia, provided proper care and maintenance have been performed
as prescribed by the owners guide or instruction card included with
the equipment. Should this product prove to be defective for any
reason (other than those listed as limitations below) the product
will be serviced or replaced at Oceanic's sole discretion at no
charge (excluding shipping and handling).
- This
warranty shall be void if the equipment has been tampered with
by a person (or persons) not authorised by Oceanic to perform
service.
- The
warranty is non transferable and extends to the original purchaser
only. It is void if the equipment was purchased from anyone other
than an Australian Authorised Oceanic Dealer.
- Normal
wear and tear as determined by age and usage is excluded from
the Oceanic 1 year Warranty.
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All
Oceanic Hardware
including Regulators, Buoyancy Compensators and Instrumentation
is provided with a 2 year warranty against faulty materials and
workmanship whereby
Oceanic guarantees to the original purchaser only, that the equipment
purchased is free from defects in material and/or workmanship under
normal recreational use for a period of two (2) years from date
of consumer purchase from an Authorised Oceanic Dealer in Australia,
provided proper care and maintenance have been performed as prescribed
by the owners guide or instruction card included with the equipment.
Should this product prove to be defective for any reason (other
than those listed as limitations below) the product will be serviced
or replaced at Oceanic's sole discretion at no charge (excluding
shipping and handling).
- This
warranty shall be void if the registration is not completed and
registered with Oceanic within 30 days of purchase.
- This
warranty shall be void if the equipment has been tampered with
by a person (or persons) not authorised by Oceanic to perform
service.
- The
warranty is non transferable and extends to the original purchaser
only. It is void if the equipment was purchased from anyone other
than an Australian Authorised Oceanic Dealer.
- Normal
wear and tear as determined by age and usage is excluded from
the Oceanic 2 year Warranty.
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Alliance
Service Agreement Oceanic
Australia and your Authorised Oceanic Dealer hereby extend to you
the Alliance Service Agreement which offers free service parts with
annual inspection and/or servicing for as long as you own your Oceanic
product. This program applies to all Oceanic Regulators, Buoyancy
Compensators and Analogue Gauges purchased and serviced through
an Authorised Oceanic Dealer. This agreement will be validated by
Oceanic Australia provided warranty documentation is completed and
submitted to Oceanic within 30 days of purchase. This service requires
and allows for the following:
- All products must
be serviced annually by an authorised Oceanic Service Technician.
- Oceanic Australia
and your authorised Oceanic Dealer will provide all overhaul service
parts at no charge.
- All labour fees
included in overhaul service are the responsibility of the owner
of the product serviced.
- To maintain this
Alliance Agreement, you must show proof of authorised annual service.
- This agreement
is null and void if such regular annual service is not performed.
- This Alliance
Agreement is non-transferable and valid for the life of the original
owner only.
- Normal wear and
tear as determined by age and usage is excluded from the Oceanic
Limited Lifetime Warranty.
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30-Day
Satisfaction Guarantee
Individual dealer participation in this program
is voluntary. This guarantee warrants that at any time during the
first 30 days of purchase, your Oceanic product fails to meet your
expectations, that product may be exchanged by a participating Authorised
Oceanic Dealer. |
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Express
Replacement Policy
Individual dealer participation in this program
is voluntary. Should anything go wrong with your Oceanic product within
the first 30 days of purchase, your Oceanic Dealer is authorised to
immediately replace the product over-the-counter. |
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Product
Registration
You
should ensure that all product is registered with Oceanic within
30 days of purchase. This may be completed at the time of
purchase by your Authorised Oceanic Dealer, or on line at Oceanic
Product Registration. This procedure is necessary
in order to claim warranty service on any Oceanic product, and additionally,
should Oceanic issue a safety related notice regarding your product,
you will be the first to know.
Warranty
Registration is your responsibility. If you have doubt that your
product has been registered, then register on line
here
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Distributing
in Australia to Victoria (VIC), New South Wales (NSW), ACT, Queensland
(QLD), Northern Territory (NT), Western Australia (WA), South Australia
(SA), Tasmania (TAS), Geelong, Melbourne, Wooloongong, Sydney, Brisbane,
Townsville, Cairns, Darwin, Geraldton, Perth, Bunbury, Adelaide, Hobart,
Launceston, Canberra and to Fiji, PNG, Solomons, Vanuatu and Pacific Rim
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