Where can I get Oceanic products serviced or upgraded?

An Authorized Oceanic Dealer in your area is the best place to have your Oceanic product serviced or upgraded. Local prices and availability may of course vary. Pricing and availability outside of Australia may be obtained by contacting the Authorized Oceanic Dealer, Distributor or Affiliate that represents that area.

Goods may also be returned directly to Oceanic Australia for service or upgrade. Please note that Oceanic does not offer any retail sales from the factory.

We need the following information enclosed with the product. To avoid delays and errors, please print legibly or type:

We recommend that you use an insured, trackable shipping method. We will not be responsible for a non-trackable shipment, or if damaged from poor packaging. Freight collect or postage due will be refused.

Do not enclose cases, accessories or other items not related to the service. Oceanic cannot be responsible for these items if they are not returned to you. Do not send non-Oceanic equipment.

What service does Oceanic perform during factory repairs?

All items returned to Oceanic will receive the standard full factory service and tests for that product before shipment. No partial repairs or services are offered or available. Please, do not ask. When an Oceanic product leaves the factory, we must be certain that it is 100%.

Regulators returned for service will be fully overhauled, have all necessary parts replaced and tuned to factory specifications.

Buoyancy Compensators returned for service will only have the Inflator Assembly and Over Pressure Valves serviced unless otherwise advised. The BCD will then be fully inflated and checked for leaks prior to despatch.

Dive Computers will have batteries replaced, tested and calibrated as necessary and tested for water tight integrity prior to despatch. At Oceanic's discretion, we may replace the product with a functionally identical unit with a different serial number. Dive computer logs may be erased.

Wetsuits will be assessed upon receipt. In most cases repairs can be carried out but we retain the right to return product if we believe that the product is beyond repair .

For some products that are obsolete, or if service has become too expensive, or parts are unavailable, an UPGRADE to a new current unit may be the only option.

Products that are worn out, or damaged or deteriorated beyond repair, will not be serviced. Non-Oceanic products will not be serviced.

What is an upgrade?

Oceanic has a select list of products that may be upgraded. Turn in a product that is on the list, and receive your choice of brand-new product from the list at the special price. Upgrades are Factory Authorized and carry the Oceanic 2-Year Limited Warranty.

What are the shipping and handling charges?

In Australia, $25.00 will cover most single-item services. Some large or rush shipments will be higher, and will be quoted on request. Warranty services will be shipped freight paid. Declined or unserviceable products will be shipped freight collect.

What are the payment options?

All major credit cards accepted. We need account number, expiration date, name on the card and the billing address.

What is the warranty on factory repairs?

If the repair is done at no charge under warranty, the original purchase date remains as the date the warranty began. A new warranty period does not begin when a warranty service is performed.

Most non-warranty repairs offer a 1 Year Limited Warranty. Some product repairs, such as dry suits, strobes and lights, offer a 90-Day Limited Warranty.

Upgrades offer the standard Oceanic 2-Year Limited Warranty.